Pritam was late in reaching office one day. He knew that he was in for a difficult conversation with his Manager, who had insisted that he be there on time. Of course, he knew that he was late for a crucial meeting with a customer. He was already 15 minutes late and he was the key presenter in the session. But, he had had to drop his wife off en route to the office and later realized that he had forgotten his phone at home. Returning to his home and getting stuck in traffic – one thing lead to another and he was in this situation yet again in his professional life. Srinivas was getting impatient. He was having to stall for time with the customer, who was understandably anxious to get started. He had messaged and called Pritam multiple times in an attempt to ensure that he would be in the office for a 10:30 a.m. call. All of

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